1. Our Promise to You

If you purchase any of our wines, beers or spirits, and you are not fully satisfied, we will arrange to collect the product from you free of charge and credit your account for the full amount of that bottle. If you have purchased the wine in a full case quantity, then we will refund you for the full case price as soon as we have collected the wine from you in satisfactory re-sale condition – however, this is on the condition that you have only opened one bottle from the case.


2. Delivery

2.1 Standard delivery for 6 or more bottles to anywhere on the Isle of Wight is free of charge. We do not currently offer delivery to mainland UK.

2.2 Our normal delivery days are Tuesday to Friday. If you are not going to be available to take delivery, please state a safe place where we can leave the wine and we will do so. Alternatively, if you are not home and you have not specified a place to leave the wine, our driver will leave a card and so that we can arrange a more convenient delivery time.


3. Vintage Changes

Due to high demand and constantly changing vintages, we may from time to time have to change the wines that you have ordered. We will send to you the closest vintage available to what has been ordered. If there is a stock issue with a product that you have ordered, we will offer an alternative for the equivalent value so as not to delay the order from getting to you within our delivery terms.


4. Customer Satisfaction

If you are unhappy with our service in any way, please do not hesitate to contact our sales team on 01983 853978. We strive to handle all enquiries quickly and fairly. We will try to resolve your query immediately, however, when an immediate solution is not possible, we will keep you up to date on the progress of your query until a satisfactory resolution has been reached.


5. Pricing and Payment

5.1 All prices quoted are in pounds sterling and are per bottle (unless otherwise indicated). All prices include VAT and any delivery charges.

5.2 We accept all major credit and debit cards but not American Express.

5.3 All prices shown online are for internet orders only. Given the nature of our business and fluctuating exchange rates, we reserve the right to change our prices at any point.


6. Age Restriction

6.1 Sorry, but you can only purchase from winebulanceiow.com if you are 18 years of age or older. By placing an order, you are confirming that you are at least 18 years of age.

6.2 If you are purchasing from winebulanceiow.com with the intention of sending the wine as a gift, the recipient of the wine must also be over 18 years of age.

6.3 Our delivery drivers reserve the right to ask to see identification of anyone who they are not sure of being at least 18 years of age.

6.4 You can only enter any competition on winebulanceiow.com if you are over 18 year olds. By entering, you are confirming that you are at least 18 years old.


7. Order Security

7.1 All of our payment procedures are taken over a secure sockets layer (SSL), ensuring safe use of credit/debit cards online. We also have additional security to protect our customer database that is restricted to internal use.

7.2 It is your responsibility to keep your account and password details from being disclosed.


8. Order Cancellation Policy

8.1 You may cancel your order at any time for any reason up to 21 days from the date of order, provided that all bottles are unopened, intact and in a suitable re-saleable condition.

8.2 You can cancel your order by calling 01983 853978 or e-mailing ​orders@wightandwessexwines.co.uk​.

8.3 We will credit you with the price of the wine within 30 days of the wine being returned to us in satisfactory condition.


9. Returns Policy

9.1 Not fully satisfied? If you are not happy with any of our wines, beers or spirits, we will collect the product from you FOC and refund* you or replace the goods without question.

9.2 Damaged goods? If some or all of your wines are damaged during delivery, we will dispatch a replacement order and arrange for the full damaged case to be collected FOC.

9.3 Want to cancel? Orders may be cancelled within 14 working days of receipt of goods. We will collect the product from you FOC and a full refund* will be issued provided the goods remain in re-saleable condition.

9.4 How? Contact our customer services team on 01983 853978.

*Please note that reimbursement will be issued within 30 days of us receiving notification of your wish to return goods.


10. Copyright

10.1 You agree and acknowledge that Wight & Wessex Wines Ltd own or have license to all copyright, database rights, trademarks and all other intellectual property rights on all parts of this website.

10.2 You are entitled to use the website only in accordance with the terms and conditions set out here. You must have our prior written consent to use any part of this website in any other manner.

10.3 All persons are prohibited from providing links to winebulanceiow.com other than to our homepage, from either their own or a third parties website without the prior written consent of Wight & Wessex Wines Ltd.


11. Warranty

11.1 We warrant that all wines will be of a satisfactory quality and fit for their general purpose.


12. Limitation of Liability

12.1 Nothing in these terms and conditions excludes Wight & Wessex Wines Ltd from liability for personal injury or death caused by its negligence.

12.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

  • Loss or damage was not foreseeable to both parties when the contract was formed;
  • Loss or damage was not caused by any breach on the part of the supplier;
  • Loss or damage relates to business and/or non-consumers.

12.3 Subject to 13.1 we will not be liable for loss or damage caused by the customer handling the wine. We are especially not liable for spillages or breakages.

12.4 Customers should also be aware of the following risks and warnings:

  • Alcohol should be consumed responsibly and in moderation.
  • A case of wine is heavy and extra care should be taken when lifting.
  • Wine, especially red wine, may cause staining if spilt, therefore extra care should be taken.
  • Extra care should be taken when opening champagne and sparkling wines as the build up of gasses can cause the cork to shoot out of the bottle at speed when opening.


13. Data Protection

By providing your details to Wight & Wessex Wines Ltd, you consent to Wight & Wessex Wines Ltd maintaining, recording, holding and using the information you gave Wight & Wessex Wines Ltd at the time of ordering to process your orders, to improve our service and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 2018. See our full Privacy Policy.

If you have any questions regarding our privacy policy, please e-mail us at ​orders@wightandwessexwines.co.uk


14. Bin End wines

Please note when ordering the bin end wines online, stock levels will vary and sometimes may even become unavailable even though they show as available online. In the event that you order one of these wines we will contact you to advise before despatching your order.


15. Allergens

Please note when ordering any of our wines or attending any of our events, some of the products contain allergenic ingredients and may contain nuts or their derivatives. For any allergenic information on our wines please call 01983 853978 or emailing ​orders@wightandwessexwines.co.uk


16. Gift vouchers

Wight & Wessex Wines cannot take responsibility for lost or stolen gift vouchers.


17. Discount voucher codes

Only applicable to retail customers. Not applicable on items already discounted including Mixed Cases and Bin Ends.


18. Refer a Friend Promotion

Our tell your friends promotion is for existing customers to share with their friends. In order to qualify:

  • The existing customer must be on our database
  • The friend must be a new customer (and from a different address to the existing customer)
  • One free bottle per new customer only
  • The existing customer will receive the free bottle with their next order placed
  • Existing customers can refer as many friends as they like and get a free bottle with each new customer
  • The free bottle will be chosen by The Winebulance, and will be of a similar style and type to the customer’s order


Wight & Wessex Ltd is committed to preserving the privacy of all visitors to ​www.winebulanceiow.com​

Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy. This policy is effective from November 1​ 2016.

1. Information that we collect from you

When you visit, register or order products or services on www.winebulanceiow.com ​you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

2. Use of your information

2.1 Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

2.2 In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer, of a similar nature to that which we already provide, which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know.

3. Disclosure of your information

3.1 The information you provide to us will be held on our computers and may be accessed by or given to our staff working within the UK and abroad. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

3.2 Where you have consented when providing us with your details, we may also allow our marketing company to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know.

3.3 Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

3.4 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

4. Cookies:

Cookies are small amounts of information which we store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site.

5. Linking

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Accessing and updating

6.1 You are entitled to see the information held about you and you may ask us to makeany necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of ten pounds (£10) to meet our costs in providing you with details of the information we hold about you. If you would like a copy of the information held about you, please contact us at orders@wightandwessexwines.co.uk

6.2 If you think any information we have about you is incorrect or incomplete, please write to us or e-mail us as soon as possible. We will correct or update any information as soon as possible.

7. Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.

8. Contact

All comments, queries and requests relating to our use of your information are welcomed.