TERMS & CONDITIONS
1. Our Promise to You
If you purchase any of our wines, beers or spirits, and you are not fully satisfied, we will arrange to collect the product from you free of charge and credit your account for the full amount of that bottle. If you have purchased the wine in a full case quantity, then we will refund you for the full case price as soon as we have collected the wine from you in satisfactory re-sale condition – however, this is on the condition that you have only opened one bottle from the case.
2.1 Standard delivery for 6 or more bottles to anywhere on the Isle of Wight is free of charge. We do not currently offer delivery to mainland UK.
2.2 Our normal delivery days are Tuesday to Friday. If you are not going to be available to take delivery, please state a safe place where we can leave the wine and we will do so. Alternatively, if you are not home and you have not specified a place to leave the wine, our driver will leave a card and so that we can arrange a more convenient delivery time.
3. Vintage Changes
Due to high demand and constantly changing vintages, we may from time to time have to change the wines that you have ordered. We will send to you the closest vintage available to what has been ordered. If there is a stock issue with a product that you have ordered, we will offer an alternative for the equivalent value so as not to delay the order from getting to you within our delivery terms.
4. Customer Satisfaction
If you are unhappy with our service in any way, please do not hesitate to contact our sales team on 01983 853978. We strive to handle all enquiries quickly and fairly. We will try to resolve your query immediately, however, when an immediate solution is not possible, we will keep you up to date on the progress of your query until a satisfactory resolution has been reached.
5. Pricing and Payment
5.1 All prices quoted are in pounds sterling and are per bottle (unless otherwise indicated). All prices include VAT and any delivery charges.
5.2 We accept all major credit and debit cards but not American Express.
5.3 All prices shown online are for internet orders only. Given the nature of our business and fluctuating exchange rates, we reserve the right to change our prices at any point.
6. Age Restriction
6.1 Sorry, but you can only purchase from winebulanceiow.com if you are 18 years of age or older. By placing an order, you are confirming that you are at least 18 years of age.
6.2 If you are purchasing from winebulanceiow.com with the intention of sending the wine as a gift, the recipient of the wine must also be over 18 years of age.
6.3 Our delivery drivers reserve the right to ask to see identification of anyone who they are not sure of being at least 18 years of age.
6.4 You can only enter any competition on winebulanceiow.com if you are over 18 year olds. By entering, you are confirming that you are at least 18 years old.
7. Order Security
7.1 All of our payment procedures are taken over a secure sockets layer (SSL), ensuring safe use of credit/debit cards online. We also have additional security to protect our customer database that is restricted to internal use.
7.2 It is your responsibility to keep your account and password details from being disclosed.
8. Order Cancellation Policy
8.1 You may cancel your order at any time for any reason up to 21 days from the date of order, provided that all bottles are unopened, intact and in a suitable re-saleable condition.
8.2 You can cancel your order by calling 01983 853978 or e-mailing firstname.lastname@example.org.
8.3 We will credit you with the price of the wine within 30 days of the wine being returned to us in satisfactory condition.
9. Returns Policy
9.1 Not fully satisfied? If you are not happy with any of our wines, beers or spirits, we will collect the product from you FOC and refund* you or replace the goods without question.
9.2 Damaged goods? If some or all of your wines are damaged during delivery, we will dispatch a replacement order and arrange for the full damaged case to be collected FOC.
9.3 Want to cancel? Orders may be cancelled within 14 working days of receipt of goods. We will collect the product from you FOC and a full refund* will be issued provided the goods remain in re-saleable condition.
9.4 How? Contact our customer services team on 01983 853978.
*Please note that reimbursement will be issued within 30 days of us receiving notification of your wish to return goods.
10.1 You agree and acknowledge that Wight & Wessex Wines Ltd own or have license to all copyright, database rights, trademarks and all other intellectual property rights on all parts of this website.
10.2 You are entitled to use the website only in accordance with the terms and conditions set out here. You must have our prior written consent to use any part of this website in any other manner.
10.3 All persons are prohibited from providing links to winebulanceiow.com other than to our homepage, from either their own or a third parties website without the prior written consent of Wight & Wessex Wines Ltd.
11.1 We warrant that all wines will be of a satisfactory quality and fit for their general purpose.
12. Limitation of Liability
12.1 Nothing in these terms and conditions excludes Wight & Wessex Wines Ltd from liability for personal injury or death caused by its negligence.
12.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
- Loss or damage was not foreseeable to both parties when the contract was formed;
- Loss or damage was not caused by any breach on the part of the supplier;
- Loss or damage relates to business and/or non-consumers.
12.3 Subject to 13.1 we will not be liable for loss or damage caused by the customer handling the wine. We are especially not liable for spillages or breakages.
12.4 Customers should also be aware of the following risks and warnings:
- Alcohol should be consumed responsibly and in moderation.
- A case of wine is heavy and extra care should be taken when lifting.
- Wine, especially red wine, may cause staining if spilt, therefore extra care should be taken.
- Extra care should be taken when opening champagne and sparkling wines as the build up of gasses can cause the cork to shoot out of the bottle at speed when opening.
13. Data Protection
14. Bin End wines
Please note when ordering the bin end wines online, stock levels will vary and sometimes may even become unavailable even though they show as available online. In the event that you order one of these wines we will contact you to advise before despatching your order.
Please note when ordering any of our wines or attending any of our events, some of the products contain allergenic ingredients and may contain nuts or their derivatives. For any allergenic information on our wines please call 01983 853978 or emailing email@example.com
16. Gift vouchers
Wight & Wessex Wines cannot take responsibility for lost or stolen gift vouchers.
17. Discount voucher codes
Only applicable to retail customers. Not applicable on items already discounted including Mixed Cases and Bin Ends.
18. Refer a Friend Promotion
Our tell your friends promotion is for existing customers to share with their friends. In order to qualify:
- The existing customer must be on our database
- The friend must be a new customer (and from a different address to the existing customer)
- One free bottle per new customer only
- The existing customer will receive the free bottle with their next order placed
- Existing customers can refer as many friends as they like and get a free bottle with each new customer
- The free bottle will be chosen by The Winebulance, and will be of a similar style and type to the customer’s order